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• Start Creating Your Story •

Terms of Service

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Last Updated: September 19, 2026

Welcome to Legacy & Threads. By accessing or using our website, purchasing our products, or submitting a custom design or personalization request, you agree to the following Terms of Service.

1. Products & Custom Orders

Legacy & Threads offers custom apparel, DTF printing, and personalized products. Because customized products are made specifically according to the selections provided by the customer, customers are responsible for reviewing all design details, spelling, colors, sizes, and personalization information before placing an order. Once a customized order enters production, changes or cancellations may not be possible.

2. Customer-Submitted Designs

By uploading, submitting, or providing artwork, images, logos, text, or other content to Legacy & Threads, you represent that you have the legal right or permission to use that content.

You agree not to submit content that:

  • Infringes another person's or company's copyright, trademark, or other intellectual property rights

  • Is unlawful, threatening, or defamatory

  • Contains unauthorized logos, names, or copyrighted artwork

  • Violates applicable laws or regulations

Legacy & Threads reserves the right to refuse to produce an order if we believe the submitted content may violate intellectual property rights or applicable law.

3. Design Approval

Customers are responsible for reviewing their selections before submitting an order. Legacy & Threads is not responsible for errors contained in customer-provided artwork, including spelling, names, colors, sizing, or other information supplied or approved by the customer.

4. Pricing & Payment

All prices displayed on the website are subject to change without notice. Payment must be successfully processed before an order is placed into production. Legacy & Threads reserves the right to correct pricing, description, or product errors and to cancel an order when necessary.

5. Returns & Refunds

Customized and personalized products are final sale and are not eligible for returns, exchanges, refunds, or cancellations once production has begun, except where otherwise required by applicable law. If an item arrives damaged, defective, or was produced incorrectly due to an error by Legacy & Threads, please contact us within 7 days of delivery so we can review the issue and determine an appropriate resolution. Please see our Refund & Return Policy for additional information.

6. Shipping & Delivery

Legacy & Threads is not responsible for delays caused by shipping carriers, weather, natural disasters, incorrect shipping addresses, or circumstances outside our reasonable control. Customers are responsible for providing an accurate shipping address at checkout.

7. Website Content

All website content, including photographs, graphics, designs, logos, text, and other materials owned by Legacy & Threads may not be copied, reproduced, modified, distributed, or used without written permission.

8. Intellectual Property

The Legacy & Threads name, branding, original designs, graphics, photographs, and other original content are the property of Legacy & Threads or their respective owners and are protected by applicable intellectual property laws.

9. Website Use

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation or security of the website or infringe upon the rights of Legacy & Threads or others.

10. Limitation of Liability

To the extent permitted by applicable law, Legacy & Threads will not be responsible for indirect, incidental, or consequential damages arising from the use of our website or products. Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

11. Changes to These Terms

Legacy & Threads may update these Terms of Service from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

12. Contact

If you have questions about these Terms of Service, please contact:

Legacy & Threads
Fairhope, Alabama
Email: legacyandthreads@gmail.com
Website: legacyandthreads.com

By using this website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Return Policy

Refund & Return Policy

Last Updated: September 19, 2026

At Legacy & Threads, each customized product is made specifically for you. Because customized items are produced according to the selections and designs submitted with your order, all customized and personalized products are final sale and are not eligible for returns, exchanges, refunds, or cancellations once production has begun.

Customized Products

Customized products include, but are not limited to:

  • Custom-designed T-shirts

  • Personalized apparel

  • Custom hoodies and sweatshirts

  • Custom DTF transfers

  • Products featuring customer-selected designs, colors, sizes, names, or other personalization

Please carefully review your design, spelling, color, size, and other selections before placing your order.

Once a customized order has entered production, we cannot make changes or issue a refund because the item has been specifically produced for you.

Damaged, Defective, or Incorrect Items

We want you to be happy with your order. If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and the issue

After reviewing your request, we may offer a replacement or other appropriate resolution when the issue is determined to be the result of an error on our part.

Incorrect Customer Information

Legacy & Threads is not responsible for errors resulting from information entered by the customer, including:

  • Incorrect size

  • Incorrect color

  • Incorrect spelling

  • Incorrect design selection

  • Incorrect shipping address

  • Customer-approved artwork or proof containing an error

Please carefully review your order before submitting it.

Order Cancellations

Cancellation requests must be submitted before production begins. Once production has started, the order cannot be canceled or refunded.

Non-Custom Products

If Legacy & Threads offers products that are not customized or personalized, those products may be subject to different return or refund terms. Any applicable terms will be stated on the individual product listing. Contact Us if you have a problem with your order, please contact us at legacyandthreads@gmail.com and include your order number.


Legacy & Threads
Fairhope, Alabama
Wear Your Story. Leave Your Legacy.

Shipping Policy

Shipping Policy

Last Updated: September 19, 2026

At Legacy & Threads, we work to process and ship your order as quickly as possible. Because many of our products are custom-made, production time may vary depending on the item and order volume.

Shipping Method

Orders are shipped via USPS Priority Mail unless otherwise specified. A minimum shipping fee of $15.00 applies to orders shipped by USPS Priority Mail. Shipping charges may be higher for larger, heavier, or multiple-item orders.

Processing Time

Custom apparel and personalized products are made to order. Please allow 5 business days for production before your order ships. Production time does not include weekends or holidays. During periods of high order volume, holidays, or special promotions, production times may be longer.

Delivery Time

Once your order has shipped, USPS Priority Mail delivery times are determined by USPS and are not guaranteed by Legacy & Threads. The shipping time begins after your order has completed production and has been handed to USPS.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Legacy & Threads is not responsible for delays, additional shipping charges, or lost packages resulting from an incorrect or incomplete address provided by the customer.

Tracking Information

Once your order ships, you will receive tracking information when available. Customers can use the tracking number to monitor their package through USPS. Delayed, Lost, or Stolen Packages After an order has been delivered to the address provided at checkout, Legacy & Threads is not responsible for packages that are lost or stolen. If your package appears to be delayed or missing while in transit, please contact USPS directly using your tracking information. We will assist with shipping information when possible.

Damaged Packages

If your order arrives damaged, please contact Legacy & Threads within 7 days of delivery and provide photographs of the package and the damaged items. We will review the situation and determine the appropriate resolution.

Local Pickup

If Legacy & Threads offers local pickup, eligible customers will be given the option during checkout or through a separate arrangement. Orders selected for local pickup will not be charged the USPS shipping fee.
 

If you have questions about your order or shipping, please contact us at:

Legacy & Threads
Fairhope, Alabama
Email: legacyandthreads@gmail.com

Please note: Shipping charges are separate from product prices and are non-refundable once an order has shipped, except where required by applicable law.

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